Business owners have many reasons to create new policies and procedures. A business should have both an employee handbook and operations handbook written and acknowledged by all employees. These books ...

It may seem as if a memo – which is short for 'memorandum' – is a document you can dash off quickly without giving it too much thought. But while memos are by nature brief (no more than two pages), ...

In the early ’90s (coincidentally, as you’ll see in a moment), the Fortune 500 company I worked for decided travel expenses were out of control. But instead of distributing a memo establishing ...