Downpay deactivated the chatbot within a month. AI now plays a far narrower role in the company’s customer support: drafting ...

Louise Anderson explains how a dental membership plan is helping practices find stability during NHS contract reform in Wales ...

Vacation rental software automates bookings, pricing, guest messaging, and maintenance. This complete guide covers what it ...

The 20 companies IBJ featured in last year’s Innovation Issue all appear to still be in business, and some have introduced ...

Larger-than-life music industry figure behind Donald K. Donald Productions helped establish national concert circuit in ...

Time to find out if travelers will actually book travel via AI chat, as Mindtrip launches with Sabre's agentic tool and ...

Agoda introduces a cutting-edge AI-powered feature that integrates hotel images with relevant reviews, enhancing user experience by associating visual content with guest feedback. This multimodal ...

How this travel company's AI rollout drove a 73% satisfaction boost: A 5-step playbook for your business ...

Anthropic has introduced auto mode in Claude Code, enabling multi-step software development workflows with reduced manual ...

Which? surveyed its members about their experiences of using both comparison sites (which trawl the internet for the best prices) and booking sites (which allow travellers to search for flights and ...

The NDP motion urged the government to prohibit surveillance pricing both in stores and online. The Liberals and ...

Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...